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Knowledge Base (4)

  1. Custom Process Model (CPM) Defect Analysis

    Answer: Environment : Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution : In the case of CPM customizations, a product defect will exist if observed...

  2. Customizing the Live Media Bar

    Answer: Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports.  You can customize what the Agent sees in these repo r ts by modifying the Chat Workspaces...

  3. Effect on other tables when a staff account is deleted or moved

    Answer: Environment: Staff Account, Incidents, Answers Any table that includes the assigned group ID will be effected.  Resolution: When a staff member is moved to another group, all...

  4. Wonderful World of Workspace Rules

    Answer: This webinar explores Workspace rules including the purpose of workspace rules, the do's and don'ts when working with them and learning some useful tips. Watch the webinar recording  and review...
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Documentation (2)

  1. Link to a URL

    Code Sample: Act on Event without Polling Server (ATGSvcs.rules.ruleLog); historicalLog.sort(function(a, b) { return (a[' ts '] - b[' ts ']); }); } for (var i=0; i Last Updated: 06/13/2023

  2. Link to a URL

    Troubleshoot B2C Service interviews details. OPA-RN-201 Invalid token received: expected user; ts ;hash OPAWidget is not configured Last Updated: 04/22/2024
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